Job Summary:

• Lead and manage the account for the PDO (Petroleum Development Oman) Integrated Communication Contract, ensuring effective communication strategies and client satisfaction.
• Oversee the delivery of integrated communication services, aligning them with both the client’s and the company’s objectives.
• Serve as the primary liaison between ThurayaBiz and PDO, managing the relationship and ensuring successful project outcomes.

Key Responsibilities and Roles:

• Account Management and Client Relations:
  • Develop and maintain a strong relationship with the PDO account.
  • Understand client needs and expectations to tailor communication strategies effectively.
  • Regularly communicate with the client to ensure alignment and address any concerns.

• Strategy Development and Implementation:
  • Create and implement integrated communication strategies for the PDO account.
  • Ensure strategies are aligned with client goals and ThurayaBiz’s capabilities.
  • Adapt strategies based on changing market conditions and client feedback.

• Project Coordination and Delivery:
  • Oversee the planning, execution, and delivery of communication projects.
  • Coordinate with internal teams to ensure timely and quality project completion.
  • Manage project timelines, budgets, and resource allocation.

• Performance Monitoring and Reporting:
  • Monitor the performance of communication initiatives against KPIs and OKRs.
  • Provide regular reports to both the client and internal stakeholders.
  • Implement continuous improvement measures based on performance data.

• Team Leadership and Development:
  • Lead and mentor the account management team dedicated to the PDO contract.
  • Foster a collaborative and high-performing team environment.
  • Encourage professional growth and skill development within the team.

Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Marketing, Communications, or a related field.
• Extensive experience in account management, preferably within the communication or oil and gas sector.
• Proven track record of managing large accounts and delivering integrated communication solutions. 

Technical Skills Required:

• Integrated Communication Expertise:
  • In-depth knowledge of integrated communication strategies and practices.
  • Experience in managing diverse communication channels and platforms.
  • Understanding of digital, print, and multimedia communication mediums.

• Project Management Skills:
  • Strong project management capabilities.
  • Proficiency in using project management tools and software.
  • Ability to manage multiple projects simultaneously while maintaining quality.

• Client Relationship Management:
  • Skills in building and maintaining strong client relationships.
  • Experience in negotiating and managing client contracts.
  • Ability to identify and address client needs effectively.

• Analytical and Reporting Abilities:
  • Competence in analyzing performance data and market trends.
  • Skills in creating detailed reports and presentations for clients and management.
  • Ability to translate analytics into actionable insights.

• Marketing and Branding Knowledge:
  • Understanding of marketing principles and branding strategies.
  • Ability to align communication initiatives with brand identity.
  • Familiarity with market research techniques and brand analysis.

Leadership and Soft Skills Required:

• Strategic Thinking and Decision-Making:
  • Ability to think strategically and make informed decisions.
  • Skills in developing long-term account plans and strategies.
  • Capacity to foresee industry trends and adjust strategies accordingly.

• Effective Communication and Persuasion:
  • Excellent verbal and written communication skills.
  • Ability to articulate ideas and strategies convincingly.
  • Persuasive skills in client negotiations and team leadership.

• Team Building and Collaboration:
  • Experience in leading and developing a team.
  • Ability to foster a collaborative and productive work environment.
  • Skills in promoting teamwork and cross-functional cooperation.
• Adaptability and Problem-Solving:
  • Flexibility in adapting to changing client needs and market conditions.
  • Creative problem-solving skills in addressing account challenges.
  • Resilience in managing complex client relationships.

• Professionalism and Client-Centric Approach:
  • Professional demeanor and strong work ethic.
  • Commitment to delivering client-centric solutions.
  • Integrity and transparency in all client interactions.

Team Skills:

• Interpersonal Skills and Empathy:
  • Strong interpersonal abilities to connect with team members and clients.
  • Empathy in understanding team and client perspectives.
  • Skills in effective and empathetic communication.

• Performance Management and Feedback:
  • Ability to set clear performance expectations and goals.
  • Skills in providing constructive feedback and managing team performance.
  • Recognition of team accomplishments and individual contributions.

• Cultural Awareness and Inclusivity:
  • Sensitivity to cultural differences in a global business context.
  • Inclusivity in team management and client interactions.
  • Respect for diverse viewpoints and approaches.

• Continuous Learning and Development:
  • Commitment to ongoing professional growth and learning.
  • Encouragement of team members to pursue development opportunities.
  • Engagement in industry events and knowledge-sharing forums.

• Resource Management and Efficiency:
  • Efficient utilization of resources and budget for account projects.
  • Ability to manage time and prioritize tasks effectively.
  • Optimization of team productivity and project outcomes.

Professional Development:

• Opportunities for advanced training in account management, communication, and leadership.
• Access to industry conferences, workshops, and networking events.
• Support for professional certifications and continuous education.

Work Environment:

• A dynamic and fast-paced environment focusing on account management and client service.
• Collaborative and supportive workspace promoting innovation and excellence.
• Exposure to a variety of projects and challenges within the communication sector.

 Success Measures:

• Account Management Excellence:
  • Successful management and growth of the PDO account.
  • Achievement of account objectives and KPIs.
  • High client satisfaction and retention rates.

• Project Delivery and Quality:
  • Timely and effective execution of communication projects.
  • Consistent delivery of high-quality, impactful communication solutions.
  • Recognition for exceptional project management and execution.

• Team Leadership and Development:
  • Effective leadership and development of the account management team.
  • Positive team dynamics and high levels of team engagement.
  • Recognition for fostering a supportive and growth-oriented team environment.

• Strategic Impact and Client Value:
  • Contribution to strategic initiatives and long-term account growth.
  • Delivery of significant value and ROI to the client.
  • Reputation for strategic foresight and client-focused solutions.

• Innovation and Adaptability:
  • Implementation of innovative communication strategies and solutions.
  • Adaptability in evolving strategies to meet client and market needs.
  • Recognition for leading change and driving innovation in client services.

Opportunities for Growth:

• Potential to advance to senior roles such as Director of Account Management or Client Services Director.
• Leadership opportunities in strategic client initiatives and major contracts.
• Development of expertise in specialized sectors or key account management areas.